Joy Marrocco

People and Workplace Services, Telstra

Joy is passionate about technology, innovation and human centred Design. She loves to be challenged on how this can be integrated to improve human connection. 


Having experience across Call Centres, Digital and Retail, she intimately understands the challenges their frontline face when trying to deliver a world class experience to their customers. 


With this experience first lens she works across businesses to ensure they are using technology and innovation to change the way people think and talk – enhancing conversations, not replacing them. 


As a mother with three children (including two daughters) I love being able to shape the world they will inherit – taking an active role in gender diversity in the workplace.  


She wants her experiences to encourage more women to be as passionate about technology as she is and open their eyes to the world of career opportunities it offers brilliant females everywhere.